I have made four calls regarding the escrow account on my mortgage". Each time I have been told there is an overage/surplus in the account and a check would be issued together with an updated escrow analysis/. After five weeks of calling and follow up, no check has been received?. Today I attempted to phone again, and got phone menu after phone menu, and was then transferred to a quality service phone questionnaire/. To contact PNC and get a live human being, I had to call into the collections department, was on hold for 45 minutes, finally an agent came on line who then took time to read all kinds of policy disclaimers regarding delinquent payments, which does not apply to my case|. I am now transferred to a customer service agent, and have requested to speak to a manger to get a straight answer about my escrow account,. Again, on hold;. This is the WORST customer service experience I have ever had'. All I want is an updated escrow analysis and a refund check, if applicable. 129851e
 Comments (2) |
| 1. Written by Reginald Winkley on March 2, 2012 from kansas city, kansas, US National City Mortgage was my orginal lender. I received a letter informing me that National City Mortgage now is PNC Mortage. I've been sending National City extra payments yearly too lower my principle. When Pnc took over, I requested a pay-off statement I received a different loan type and no extra payments was credited to my principle. |
| 2. Written by Reginald Winkley on March 2, 2012 from kansas city, kansas, US National City Morgage was my orginal lender.I received a leter informing me that National City Morgage is now PNC. Ive been sending National City extra payments yearly to lower my principle. When PNC took over, I reguested a pay-off statement. I received a different loan type and no extra payment was credited to my principle. |
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